Technical Dispatch
State-Licensed Metrologists
24/7 Emergency Response

Scale Service Call, Calibration & Repair Request

Schedule on-site repair, emergency troubleshooting, or routine NIST-traceable calibration for your industrial scales. For immediate line-down breakdowns, call our Palatine dispatch line directly for priority same-day response.


Emergency Breakdown Desk: (847) 934-6666


Depot: 214 E Helen Rd #6955, Palatine, IL 60067

1. Facility & Contact Details




















All service visits include multi-point mechanical inspection, NIST-traceable calibration testing, and formal certificate of inspection.

Emergency Hotline

For critical production line-down events requiring immediate technician dispatch across Chicagoland:


(847) 934-6666

Carstan Scale Company
214 E Helen Rd #6955
Palatine, IL 60067
Mon – Fri: 8:00 AM – 4:30 PM CST
24/7 Priority Emergency Coverage

Service Standards

  • State-Certified Standards: All test weights certified to NIST Handbook 44 Class F standards.
  • Fully Stocked Vans: Load cells, junction boxes, indicators, and cables on board for single-trip fixes.
  • Compliance Documentation: Detailed As-Found / As-Left certificates for ISO/IEC 17025 and FDA audits.
  • All Major Brands: Factory-trained on Rice Lake, Pennsylvania, Doran, OHAUS, Fairbanks, and more.

PMA Benefits

Enroll your facility in a custom Preventative Maintenance Agreement:

• Discounted labor and travel rates
• Priority emergency dispatch response
• Automatic recalibration scheduling
• Historical calibration log archive

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